Sometimes you find the website hosted with us inaccessible or you are not able to access cPanel and webmail.
You also might experience issues sending and receiving mail.
The links http://serverIP/cpanel and http://cpanel.domain.com are displaying an error message Server connection timed out.
If the server is running then it is possible your external IP address was blocked by Firewall.
Due to security reasons our Firewalls are setup to protect networks from unauthorized access while permitting legitimate communications to pass through. Automatic firewall blocks are created for a certain external IP address from which unauthorized access attempts were noticed by the Firewall monitoring program.
You might received the following error messages
* The connection was reset. The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely, you have triggered an IP block. Kindly send us your IP address to support@kingcom.co.za
What are the causes of the bock IP?
- Exceeding the number of failed cPanel login attempts
- Failed POP3/IMAP/SMTP or Webmail login
- Incorrect email client settings
- Failed FTP/SSH login
- Failed web page login
- PortScan activity
When there are too many login attempts our firewall sees this as a potential malicious activity and blocks the IP. Sometimes these are also triggered when power and connectivity is interrupted and when reconnected to the server multiple login attempts are triggered
